A new study found that 3.9 million households across the country suffered from broadband problems last year.
Eligible broadband users who experienced service delays or missed out on schedule should have received the money through OFCOM's auto-compensation scheme.
However, Go.comPare has discovered that 91% of adults don't know what the Ofcom Broadband Automatic Condication scheme is, including customers whose providers are signed up for.
Reported delays and missed bookings have meant that providers have been paid more than £114.9 million to customers in the last 12 months.
Over 3.5 million households in the UK suffered broadband delays, 1.4 million people experienced late launches of new services, and 2.1 million people awaiting repairs after service loss.
Additionally, 1.2 million households had to be compensated in a total of £57 million after missing out on appointments last year. Approximately 5% of eligible broadband users reported to their insurance comparison sites that they had experienced this problem.
Approximately 85% of broadband users are with providers who have participated in Ofcom's auto-compensation schemes, such as BT, EE, PlusNet, Sky, and Virgin Media.
The scheme will offer users waiting for repairs £9.76 per day, £6.10 per calendar day, and £30.49 per booking for new services and missed engineers.
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Matt Sanders, broadband expert at Go.comPare, said:
“When comparing broadband providers, we recommend that you check how much you are signed up for the scheme before committing.
“For some customers, problems and delays can be dragged down, and users are waiting for weeks or months to repair or launch new services.
“So, in these cases, especially we are urging everyone to make sure they are reasonably compensated for their service issues.
“Usually, they should have been automatically compensated via credit to their account within 30 days of the issue.
“If this has not happened, you should raise this with your broadband provider. As a last resort, you can use an alternative dispute resolution (ADR) service approved by Ofcom.”
